Privacy Policy for visitors to grumpyoldgits.co.uk

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This privacy policy sets out what personally identifiable data we hold, how we manage it, how you can correct any discrepancies, and how to contact us to address any problems. If you have any concerns not already covered here, please get in touch with our customer services team on 01832 579018 or at grumpyoldgitshop@gmail.com. 

 

What data we hold

Our Website and CMS store the following personally identifiable information:-

i) Customer names, email and postal addresses, and phone numbers.

• These are used to allow us to provide our services to you by email or by post, and may contact you by phone for any difficulties encountered in the process of completing your order.

ii) Website visitor IP addresses, identification "cookies", and logs of which pages are accessed.

• These are used for tracking which user you're logged into the website as.

• These are also used for diagnostic purposes, so that we can identify which customers are having problems when errors are encountered on the website.

• We also use these to distinguish individual visitors to the site so that we can monitor visitor interest in different products and services.

iii) Names and addresses of products against which customers place orders (and any other information specific relevant to the order)

• We keep the names and addresses associated with any order. We require these to provide our products and services to you, since our products bespoke

• Some orders may require additional information - for example, confirmation of a colour choice or specific graphic. We'll hold that in the same way as the names and addresses associated with the order.

iv) Names, email addresses, and phone numbers of people who have registered to receive marketing information from us

• You may have provided your contact details to us for marketing purposes - for example, to receive information about new products from us. 

How we manage your data

In general, we only retain the information required to provide our services to you. This means we keep data differently for different purposes.

We retain the following information indefinitely, for the reasons given below:-

i) Customer contact details

• Used to keep records of who originally placed an order, as well as to contact customers to provide our services. This is required so that we can meet our audit requirements

ii) Names and addresses associated with orders

• We retain these so that we can provide you with copies of previous orders, and so that we can investigate customer concerns with our products (e.g. warranty claims).

iii) Contact details of customers who have chosen to receive marketing information.

• We retain this information so that we can contact you with the information you've chosen to receive. You can ask us to remove these at any time if you no longer wish to receive marketing information from us.

We retain the following information for a period of three months:-

i) Website visitor IP addresses and session details

• These are used for diagnostic purposes, and to track visitor interest in products and services on our website. We hold them for this period of time as it's often necessary to look back through our records to determine when a problem was first encountered, or what circumstances caused a change for a customer.

We also use services provided by Wix and by Google to track visitor interaction with our website. If you wish further information about these companies or how they use and store your data, please get in touch with us. You can opt out of data collection by these companies using their privacy management pages at https://www.wix.com/about/privacy and https://privacy.google.com

 

We provide third parties with the smallest possible set of your information required to fulfil orders. This generally means your contact details and the address associated with the products you've ordered.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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When you place an order on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to contact us to address any concerns

If you wish to change or remove any information we store about you, please get in touch with our customer services team in the first instance. They can be reached on 01832 579018 or at grumpyoldgitshop@gmail.com detailing the website that you have engaged with, in this insance Grumpy OId Git.  They will be best able to address any immediate problems.

If you have further concerns, our data protection officer can be reached at dpo@propertysearchesdirect.co.uk. Any requests for information under the data protection regulations should also be submitted to this address.

The website https://www.grumpyoldgit.co.uk is operated by Property Searches Direct Limited, registered number 15060591. Our Registered office is Waters Edge Riverside Close, Oundle Northamptonshire PE8 4DN