UNIQUE APPAREL FOR THE
GRUMPY OLD GIT
IN YOUR LIFE!

• Quality Guarantee

If you’re not satisfied with the quality of the product you received get in touch within 10 days of receiving the item and we’ll do everything we can to investigate and find a solution.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

 

We'd much rather fix any problems and send a replacement order to make sure you are happy with your order. If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll see if a refund is possible.

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• Colour consistency

We use the same print machines, paper types, and work processes as our print partners to minimise colour variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the colour, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples.

Colour variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

 

• Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product. Should you want to submit a new order, we will cover the costs of the new order following confirmation of an acceptable claim.

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• Return Policy

We do not support returns because the products you order are personalised and made specifically for each order.  Should you want to submit a new order, you will be liable for the costs of the new order.